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Terms and Conditions


Please carefully review these terms and conditions along with the Privacy Notice and Cookie Policy before using my services. This forms a legally binding agreement between us. If you believe there are any errors in these terms, please contact me promptly to discuss.




The Therapist refers to Nicola Marshall, Clinical Hypnotherapist, owner of this website and the therapist performing the services listed on this website. 


The Client refers to the individual accepting these terms and conditions and using these services.




I offer face-to-face consultations at Brighter Spaces 7 Hawthorn Lane, Wilmslow, Cheshire SK9 1AA and online virtual sessions via Zoom. Each consultation lasts approximately one to two hours.


The number of sessions required by each client can vary, therefore I advise you book sessions one at a time rather than multiple in advance, unless you book a course. 


For online appointments, I use Zoom. Online sessions require a good Wi-Fi signal and I advise you to find a space at home where you won’t be disturbed. Headphones are also advisable. If the signal drops during the session and fails to automatically reconnect within 1 minute, I will email you or call you on the phone number you provide at the time of registering.


I use a variety of hypnotherapy, NLP and coaching techniques and methods and energy treatment. In some instances, I will provide recordings for you to listen to at home. These are for your use only and are not permitted for you to share with anyone else.


Please discuss with me for an up-to-date price list. I reserve the right to change my session fees at any time. You will be notified in writing via email of such changes at least 48 hours’ notice prior to any pre-booked session.


Payment is required in full prior to each appointment by bank transfer to the account details provided.


I do not offer any guarantees. Hypnotherapy is a collaborative process and requires commitment and motivation from each client. I will utilise my expertise, experience and skill to help you achieve your goals in the least number of sessions possible. 


The number of sessions required and results from treatment vary from person to person. There is no obligation to book a certain number of sessions.


Session Timings


If you are more than ten minutes late to your appointment the session may be cancelled without a refund.




I create bespoke treatment plans, so work is often undertaken by me ahead of your scheduled session. This is why I require a minimum of 48 hours’ notice to cancel or reschedule an appointment.


Under the Consumer Contracts Regulations 2013, you have the right to cancel your appointment and receive a full refund, without giving any reason, within 14 days from the day after your booking is confirmed via email.


However, as per regulation 36 of Consumer Contracts Regulations 2013, if you choose to commence services immediately (or within those 14 days) you subsequently waive your right to cancel within the 14-day period. The cancellation period expires 48 hours before the start of your appointment.


If you decide to book an appointment that falls within 14-days from the day after your booking is confirmed via email, this will indicate that you waive your rights to the cooling-off period and a full refund. Cancellations will be accepted up to 24 hours before your appointment time for a full refund to be given. 


If you book an appointment that will begin within the next 24 hours, you lose the right to change your mind or cancel this service. 


if you cancel or reschedule an appointment with less than 24 hours notice. In such an instance, any further sessions will need to be paid for at my standard session fee rate.


To exercise the right to cancel, you must inform me of your decision to cancel this contract by a clear statement using the standard cancellation form (a paper form is available on request) or via email to [email address] at least 48 hours before the start of your appointment. I will communicate an acknowledgement of receipt of such a cancellation promptly.


If I need to cancel the appointment, am unable to perform the service or am unexpectedly delayed I will offer you a full refund or the option of rescheduling to another time. 


Where you have a right to end the contract, I will refund you the price you paid for the services, using the original payment method used by the Client. Refunds will therefore be issued to the bank account used for payment.




Before a session commences, you will be required to complete a Client Intake Form. This information includes (but is not limited to) your name, date of birth, phone number, address, email, symptoms, and previous hypnotherapy experience. By registering with me, you agree to inform me promptly if any of your contact information changes. Please read my Privacy Policy for information on how I use this information.




The Client can terminate this Agreement at any time by contacting me at [email address].


Your Information


I process information about you in accordance with my Privacy and Cookies Policy. 


Communications between us will take place via email or the telephone numbers supplied on the registration form. Using potentially unsecured email, there is risk that Private Health Information may be disclosed to and/or intercepted by unauthorised third parties. As such, I cannot ensure the security of messages sent by email.






By registering to book appointments and use my services provided on the Website you agree that:


- You have read, understood, and agree to all of the terms set out in this Agreement.


- You are over the age of 18 and/or have the legal capacity to enter into and be bound by these terms, or are a parent/guardian of someone under 18.


- The information you provide is accurate. 


- You will not share any treatment, recordings, or techniques I provide with anyone else.


- You have sought medical advice about any conditions and have approval to proceed.


Your statutory rights are unaffected. 


I reserve the right to refuse registration or access if you breach these terms.




Please contact me at [email address] with any complaints. You can also contact the National Hypnotherapy Society.


I will not be liable for delays caused by events outside of my reasonable control as defined under the law. 




If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the legality, validity and enforceability of the remaining provisions will not be affected.


Third party rights 


No person other than you or I will have any rights to enforce any provisions. 


This Agreement is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

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